SHIPPING POLICY
 

Thank you for shopping at Ulmaveriona. Below you will find everything you need to know about how and when your order reaches you.
 

DELIVERY AREA

We currently ship to addresses in Germany only. Orders with a delivery address outside Germany cannot be accepted.
 

SHIPPING OPTIONS

You can choose between two shipping options at checkout:

Free Standard Shipping
Cost: free of charge on every order
Delivery time: 4 to 5 business days

Insured Express Shipping
Cost: 2.95 EUR
Delivery time: 3 to 5 business days

Your parcel is insured during transport, so in the unlikely event that it is lost or damaged on the way, you are covered.

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Business days are Monday to Friday, excluding public holidays. Delivery times are estimates. Delays caused by the carrier, bad weather or peak seasons such as Christmas can occasionally occur.
 

ORDER PROCESSING

We process orders on business days. Orders placed on weekends or public holidays are processed on the next business day. Once your order has been dispatched, you will receive a shipping confirmation by email with a tracking number so you can follow your parcel.
 

PRICES, TAXES AND CUSTOMS

All prices in our store are in euros and include the statutory value added tax. As we ship within the European Union, no customs duties or import fees apply to your order.
 

DELIVERY ADDRESS

Please check that your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at info@ulmaveriona.com with your order number. Once a parcel has been handed over to the carrier, we can no longer guarantee that the address can be changed.
 

FAILED DELIVERY

If a parcel cannot be delivered, the carrier will usually leave a notification and try again or hold the parcel for collection at a nearby location. If a parcel is returned to us because it could not be delivered, we will get in touch with you to arrange the next steps.
 

DAMAGED OR MISSING PARCELS

If your parcel arrives visibly damaged, please let us know within a reasonable time and send us a short description and a photo to info@ulmaveriona.com. If your tracking shows the parcel as delivered but you have not received it, please contact us and we will look into it together with the carrier. Your statutory rights remain unaffected.
 

QUESTIONS

If you have any questions about shipping, we are happy to help.

Ulmaveriona
Bellma Collections S.L.
Avenida Gran Vía, 148
36211 Vigo, Pontevedra, Spain
Email: info@ulmaveriona.com
Phone: +49 159 08038536