PRIVACY POLICY
PRIVACY POLICY
At Ulmaveriona, we take the protection of your personal data seriously. This privacy policy explains what data we collect when you visit our website or shop with us, why we collect it, and what rights you have.
1. WHO IS RESPONSIBLE FOR YOUR DATA
The controller responsible for processing your personal data within the meaning of the General Data Protection Regulation (GDPR) is:
Bellma Collections S.L.
Avenida Gran Vía, 148
36211 Vigo, Pontevedra, Spain
Email: info@ulmaveriona.com
Phone: +49 159 08038536
2. WHAT DATA WE COLLECT
Data you give us
When you place an order, create an account, sign up for our newsletter or contact us, we collect the information you provide. This includes your name, delivery and billing address, email address, phone number, order details and the content of any messages you send us.
Payment data
When you pay for an order, your payment details are processed by the payment service provider you choose at checkout. We do not store your full card or bank details ourselves. We only receive the information we need to confirm and manage your payment.
Data collected automatically
When you visit our website, certain technical information is recorded automatically. This includes your IP address, browser type, device information, date and time of access, the pages you view and the website you came from. This data helps us keep the website secure and running smoothly.
Data from other sources
If you interact with us on social media, we may receive information about that interaction from the respective platform. Service providers that help us with payments, shipping or analytics may also share data with us where this is needed to complete your order.
3. WHY WE USE YOUR DATA AND ON WHAT LEGAL BASIS
To process your order and deliver it to you (Article 6(1)(b) GDPR, performance of a contract).
To answer your questions and provide customer service (Article 6(1)(b) GDPR, or Article 6(1)(f) GDPR where no contract exists).
To send you our newsletter and marketing emails, only if you have given your consent (Article 6(1)(a) GDPR). You can withdraw your consent at any time.
To keep our website secure, prevent fraud and improve our shop (Article 6(1)(f) GDPR, legitimate interests).
To meet our legal obligations, for example under tax and commercial law (Article 6(1)(c) GDPR).
4. WHO WE SHARE YOUR DATA WITH
We only share your personal data where this is necessary. This includes:
Shipping companies, so your parcel can be delivered.
Payment service providers, so your payment can be processed.
Our website hosting and shop platform provider, which stores the data needed to run our store.
IT and email service providers that support our daily operations.
Authorities and courts, where we are legally required to do so.
All service providers who process data on our behalf are bound by contract to keep your data confidential and to use it only for the agreed purposes. We do not sell your personal data.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies. Cookies that are technically necessary, for example for your shopping cart and checkout, are set automatically. All other cookies, such as those for analytics or marketing, are only used if you have given your consent through our cookie banner. You can change or withdraw your consent at any time and delete cookies in your browser settings.
6. NEWSLETTER
If you sign up for our newsletter, we use your email address to send you news about our products and offers. You can unsubscribe at any time using the link at the bottom of every newsletter or by writing to info@ulmaveriona.com.
7. HOW LONG WE KEEP YOUR DATA
We keep your personal data only as long as necessary for the purposes described above. Order and invoice data is kept for as long as required by statutory retention periods under Spanish commercial and tax law. Data we hold based on your consent is deleted once you withdraw that consent, unless we are legally required to keep it.
8. DATA TRANSFERS OUTSIDE THE EUSome of our service providers may process data outside the European Union or the European Economic Area. In these cases, we make sure that an adequate level of protection is in place, for example through an adequacy decision of the European Commission or EU Standard Contractual Clauses.
9. YOUR RIGHTS
Under the GDPR, you have the following rights regarding your personal data:
The right to access the data we hold about you.
The right to have incorrect data corrected.
The right to have your data deleted.
The right to restrict the processing of your data.
The right to data portability.
The right to object to processing based on our legitimate interests or for direct marketing.
The right to withdraw your consent at any time, with effect for the future.
To exercise any of these rights, simply email us at info@ulmaveriona.com. We may need to verify your identity before we respond. We will reply within one month.
You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is:
Agencia Española de Protección de Datos (AEPD)
C/ Jorge Juan, 6
28001 Madrid, Spain
www.aepd.es
You may also contact the supervisory authority in the country where you live.
10. DATA SECURITY
We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Our website uses SSL/TLS encryption, which you can recognise by the padlock symbol in your browser. Please note that no system can be completely secure.
11. CHILDREN
Although we sell children's clothing, our website and our services are aimed at adults. We do not knowingly collect personal data from children under 14. If we learn that we have received personal data from a child under 14 without the consent of a parent or legal guardian, we will delete it as quickly as possible.
12. LINKS TO OTHER WEBSITES
Our website may contain links to other websites. We are not responsible for how those websites handle your data. Please read their privacy policies when you visit them.
13. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time, for example when the law or our services change. The current version is always available on this page.
14. CONTACT
If you have any questions about this privacy policy or your personal data, please get in touch:
Bellma Collections S.L.
Avenida Gran Vía, 148
36211 Vigo, Pontevedra, Spain
Email: info@ulmaveriona.com
Phone: +49 159 08038536